Approach
What to expect when you work with us.
Discovery-First Mindset
Every project begins with a discovery phase. I take the time to understand your business, your goals, and the environment in which the solution will operate. This ensures we’re solving the right problem with the right approach from day one.
Outcome-Oriented Delivery
I’m focused on outcomes, not just outputs. My priority is to deliver solutions that work for your business—solutions that meet your expectations, fit your operations, and generate real value.
Proven Technology Expertise
With deep experience across Microsoft Azure, AWS, and the broader Microsoft stack—including .NET and SQL—I deliver scalable, secure backend systems. I use SvelteKit to build fast, modern, professional-grade frontend applications.
Built on Experience
I bring significant experience delivering technology solutions across industries and project types—from business workflow tools to custom data platforms. This allows me to adapt to your needs and deliver fit-for-purpose outcomes.
Long-Term Partnerships
I aim to build trust and become a long-term technology partner. By understanding you and your business, I help you adapt, scale, and grow over time—delivering ongoing value, not just one-off projects.
Clear Communication
I avoid unnecessary technical jargon and provide clear, honest communication throughout the project—from initial proposal through to delivery and beyond.
Frequently Asked Questions
What does OnlineHQ do?
We design and build custom software and data platforms to help businesses streamline operations, automate workflows, and get the most out of their data. We specialize in AI-assisted tools, process automation, and cloud-based business systems.
Who do you typically work with?
We work with a wide range of organizations—from small and medium businesses to local councils, enterprise clients, and start-ups. If you're looking to improve, digitize, or automate business processes, we can help.
What industries do you serve?
We’re industry-agnostic, but have worked with clients in logistics, construction, local & state government, and professional services. The common thread is data and process—if you rely on those, we can build around them.
What kinds of solutions do you build?
Our work spans workflow systems, workforce management platforms, CRM systems, timesheet tools, document management systems, and other internal business applications. Everything is custom-built based on your needs.
Do you offer fully managed services?
Yes. We offer managed, cloud-hosted solutions (usually on Microsoft Azure), delivered on a subscription model. We take care of hosting, maintenance, updates, and support.
How do you use AI in your solutions?
We use AI to help automate tasks, improve workflows, and even assist in the software development process itself. This includes data entry automation, natural language interfaces, and intelligent form processing.
Can you improve or replace our current systems?
Absolutely. We can build around what you have, integrate with existing tools, or start fresh—depending on what makes the most sense for your business.
What’s your process for starting a new project?
We start by learning about your business—how you work, where the pain points are, and what you're hoping to achieve. Then we provide options, timelines, and a clear project plan.
How much involvement is needed from our team?
We’ll guide you through the process and keep things simple. We do need your input during discovery and feedback during testing—but we handle the heavy lifting.
Do you work remotely or on-site?
Most of our work is done remotely, but we’re based on the Mid North Coast, NSW, and regularly travel up and down the East Coast for client meetings when needed.
How long does a typical project take?
It depends on the scope, but most projects take anywhere from 4 to 12 weeks. We also support longer-term transformation projects and continuous improvements over time.
Do you offer support after the project is complete?
Yes. We offer ongoing support and enhancements—whether on an hourly basis or as part of a monthly service plan.
What if we’re not tech-savvy?
That’s totally fine. We pride ourselves on explaining everything in plain language, making the process approachable and easy to follow.
How much does a custom solution cost?
Pricing depends on the complexity and scope. We’re happy to provide a free consultation and quote once we understand your needs.
Why choose OnlineHQ?
We’re small, nimble, and focused on delivering real results. You’ll work directly with an experienced architect who values clear communication, smart design, and long-term success.